Methods of Payment/Shipping
We accept Credit Card, or cash/debit upon pickup.
Pickups would be done at the below address, but make sure to let us know when you would like to pick up and what you would like to pick up prior to going to the location:
945 Syscon Rd
Burlington, ON L7L 5S3
All prices are in Canadian Dollars. If there are any pricing errors, Eastporters will notify the purchaser. If the purchaser does not want to pay the new price, they can ask for a full refund. Please note that due to our tight margins, we cannot give you the lower price in case of error – we do however offer 100% money back if you are not satisfied with the corrected price.
Shipments are sent out by Purolator and FedEx. Generally, all items are shipped next business day, and take about 5 business days to arrive elsewhere for delivery.
Delivery for Home Theater Seating
Threshold Delivery/Free Shipping
Threshold Delivery is provided for Chair orders. This delivery includes putting the seats into the first dry area of the property without unpacking (ex. Garage, porch, etc). This service is available in metropolitan areas across Canada. In rural areas, curbside delivery will typically be used.
PLEASE NOTE: White Glove Service is not available to all locations across Canada.
Certain locations (In particular, rural areas with less access to major roads and services) may not have white glove service accessibility. If White Glove Service is important to you, please call 1-888-450-3050 and speak to a sales representative to verify whether or not you qualify for free White Glove Service before placing your order.
Return/Replacement Policy
Furniture
– Furniture can be returned within 30 days with a 30% restocking fee.
Electronics
– All electronics are returnable within 14 days with 15% restocking fee and applicable return shipping cost.
Screens
– Projection screens are returnable within 14 days with 15% restocking fee and applicable return shipping cost.
Other
– Open box, floor models, and demo models are all final sale. Custom chairs and custom projector screens are non refundable and non returnable.
– Return window begins on the date of delivery. The maximum storage time of 30 days applies to all orders unless otherwise specified on the invoice
Warranty
– All Items carry their respective factory warranty provided by the manufacturer
– Within 30 days please contact us as we can typically replace products within 30 days with new product i fthere is an issue.
